Help & information

Frequently asked questions

Collection, selling, data handling, repairs and buying equipment. Find your answers here.

Collections & equipment

Do you collect?
Yes, from businesses, schools and organisations anywhere in the UK. We never charge for collection. We pay a fair price for anything with resale value.
Which areas do you cover?
We collect across the United Kingdom, from single offices to multi-site estates.
Is there a minimum quantity?
There is no minimum quantity. We welcome collections of any size across the UK.
How quickly can you collect?
Tell us your postcode and preferred date. Our team will confirm the available collection arrangements with you.Confirm
What IT equipment do you accept?
Laptops and MacBooks, desktop PCs, monitors, printers, tablets and mobile devices, servers and networking equipment, and IT accessories and components.
What happens to equipment that still works?
It is data-wiped, tested, graded and refurbished for resale. Anything that cannot be reused is recycled responsibly.
How do I prepare equipment for collection?
Group everything in one place, note any access details, and upload an asset list with your booking if you have one.Confirm
Do you take CRT monitors, toner or photocopiers?
Ask us before booking CRT monitors, toner or photocopiers so we can confirm acceptance and any handling requirements.

Selling your IT

Do you pay for equipment?
Yes. We never charge for collection. We pay a fair price for anything with resale value. Send us a list and we will value it before we collect.
Do you buy old laptops and MacBooks in bulk?
We assess surplus laptops, MacBooks and computers from organisations. Send the models, quantities and condition so we can discuss a valuation. Not every device will have resale value.
When will I be paid?
Valuation, assessment and payment terms are agreed with you before the purchase proceeds. Sending an enquiry does not commit you to selling.
What should I tell you before selling equipment?
Tell us about equipment ownership, device locks and your data-handling requirements before handover, so the arrangements can be agreed with our team.

Data & registrations

How is my data handled?
Agree the erasure or destruction process and required documentation with our team before handing over data-bearing devices. Reports and certificates are available where applicable.Confirm
What happens to a drive that fails wiping?
Failed drives are identified and physically destroyed.Confirm
Do you provide a certificate?
Certificates are available where applicable.Confirm
Are you licensed?
Yes. We are registered with the Environment Agency under waste exemption T11 (ref EXP/YS3995UD) for the repair and refurbishment of WEEE, and hold a waste carrier licence.Confirm
What accreditations do you hold?
Environment Agency T11 registration, a waste carrier licence, ICO data protection registration (ZC299210), Blancco certified data erasure for computers, and M360 and Phonecheck certified erasure and testing for phones and tablets.Confirm

Repairs

What can you repair?
Laptops, desktops and Macs of any brand: screens, batteries, keyboards, board-level faults, liquid damage, data recovery and upgrades. Diagnosis is free.
How do I request a repair quote?
Contact us with the device make, model and a description of the fault. We discuss assessment and quote before repair work begins.
How long will a repair take?
Timescales depend on the fault and any parts required. Discuss the expected turnaround with our team after assessment.

Buying equipment

How do I enquire about available stock?
Use the Bulk Stock enquiry form to share the equipment type, quantity, preferred grade and budget. The team will confirm availability and the offer details.
What do refurbished grades mean?
A, B and C describe cosmetic condition, from lighter to more visible signs of use. Confirm the specification, condition, included accessories and any warranty or returns terms for the stock you are buying.